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Returns & Refund Policy


Global Machinery Solutions Ltd has a 14-day return policy: you have 14 days from when your order is delivered to ship it back to our return address for a refund or exchange.  Please note that you are liable for the return costs unless your item is faulty.

Returning your purchase

Contact us at if you’d like to begin a return or exchange. We will be able to help you with the rest of the returns process.


Most items are exchangeable, excluding any special or custom orders. All exchanges are based on stock availability, and shipping costs will be applicable.

Receiving a refund

All refunds are subject to stock being returned in the same condition that it was dispatched in.

Your refund will be credited to the same form of payment from where the purchase was made. Delivery costs are non-refundable. Please note that we cannot be held responsible for any returns not received, so please ensure you return items to us by a trackable and/or insured method.

All refunds will be issued within 30 days of goods being received.

Important information

Items must be returned to us in perfect condition, accompanied by the return information label. Ensure all products are exactly as you received them, with the tag and seal still attached if applicable.

Please send returns to:
Parts Department
Global Way,
Long Bennington,
NG23 5TU


Our regular online return and exchange policy, as described above, applies during sale periods.

Faulty Goods/Damaged in Transit
If an item received is faulty and was received damaged, you must contact us within 7 days of receipt.

These terms do not affect your statutory rights.

Visit us

Global Machinery Solutions Limited
Long Bennington
Nottinghamshire NG23 5TU

+44 (0) 1476 568384

Global Machinery Solutions Limited
Galaxy Building
Hampstead Avenue
Suffolk IP28 7AS

+44 (0) 1638 591918

Sales Email:
Service Email:
Parts Email:
Marketing Email:

We are only too happy to help,
whatever the enquiry. Give us a call or fill in our contact form.

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